Contact Us

We’re Here to Help

Have a question about a product, personalization, your order, shipping, or a replacement? Please contact the Life2cozy support team using the form below or by email.

Email: huabang662@gmail.com
WhatsApp: +44 7759 824371

We typically reply within 1‑2 business days. Responses may be delayed on weekends, public holidays, and during peak shopping seasons.

Contacting Us About an Order

To enable us to assist you promptly, please provide:

  • Your full name
  • Order number
  • Email address used at checkout
  • Clear details regarding your question or problem

For any personalization adjustments, please reach out to us promptly. As our products are custom‑made to order, changes or cancellations cannot be guaranteed once production commences.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, incomplete, or does not match your original order details, please email us with:

  • Your order number
  • Clear photos of the full product
  • Close-up photos showing the issue
  • Photos of the packaging
  • A photo of the shipping label

Please retain the product and its original packaging while your request is under review.

Do not return an item before contacting us. Unauthorized returns may not be accepted.

Shipping and Delivery Questions

Before contacting us about a delivery, please check:

  • Your shipping confirmation email
  • The tracking link provided
  • The shipping address entered at checkout
  • Mailrooms, porches, parcel lockers, reception areas, and other safe delivery locations
  • Household members, neighbors, or building management

Tracking may take several business days to update after a shipping label is created.

Personalization and Photo Uploads

For questions about names, dates, wording, colors, product options, phone models, or uploaded photos, contact us before placing your order whenever possible.

Customers are responsible for reviewing all personalization details before checkout. Information may be printed exactly as submitted.

For the best result, upload clear, well-lit, high-resolution photographs. Avoid screenshots, blurry images, heavily filtered photos, or files downloaded from social media.

Privacy Requests

For questions about your personal information, customer photos, data access, correction, or deletion, email huabang662@gmail.com with the subject line: Privacy Request – Your Name

Intellectual Property Concerns

To report content that you believe infringes copyright, trademark, privacy, publicity, or another legal right, email huabang662@gmail.com and include your full name and contact information, a description of the protected work or right, a link to the relevant Life2cozy page, an explanation of the concern, and documentation showing ownership or authorization.

Customer Support

Email: huabang662@gmail.com
WhatsApp: +44 7759 824371
Website: https://life2cozy.com